Now, perform a clean boot on your computer by following this Microsoft document here. This will eliminate the conflicts of software that occur when you install a program or an update or when you run a program. right click on your mouse and click on remove press on Ctrl and together on your keyboard (this will highlight all)ģ. click on the start menu, in search programs and files type % temp %Ģ. When it finished, I would like you to clean your Temp folder on your computer:ġ. ![]() Please uninstall the software on your computer by following this document from HP about uninstalling the printer software. I will do my best to help you! First of all, I need to know your operating system on the computer that is having these problems? Click here to read: Windows.īecause you are having problems with the HP software, I'll give you a few steps to help: I understand that you get some problems with your desire to 4500. I tried everything that I can for hours without success. I have to disconnect and reconnect the printer for it to work again because it is totally insensitive.įinally, my printer indicates an update is available, so I download a driver, but it ends with the OXB82EF9BA error code. In addition to these frustrations adds the printer freeze about every 10-15 minutes. Since the end of the printer, I've tried manual and automatic IP and also directly connect without a bit of luck. I also file & Printer sharing turned on with Windows 8.1, with the automatic configuration of network devices. Therefore, I can never get to install and he sends me in a loop. ![]() My only options are the search, the installation program and cancel. So I download the file ~ 100 MB, then it passes through basic facilities, then allows you to "Connect to printer", I'm wireless and enter the IP address (which is connected and Excellent report) and about 10 seconds later, he says: "cannot find the printer. First to get the "No found computer" message when you try to scan (I can print fine however). I tried HP Print & Scan doctor, he said I was not fully installed the driver. I'm having a ton of problems with my HP Envy 4500. ![]() ![]() HP Envy 4500 - Scan does not, most periodic freezing
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